Zoom vs Microsoft Teams Statistics 2026: Users, Market Share & Revenue

Microsoft’s FY24 Q1 earnings disclosure said Teams reached 320 million monthly active users in Microsoft’s FY24 Q1 results disclosed in October 2023, a figure unchanged in subsequent earnings disclosures.

Zoom Communications’ FY25 annual press release reported that Zoom Communications closed FY25 with $4,665.4 million in revenue, up 3.1% year over year, and entered Q1 FY26 with Enterprise revenue growing 5.9% year over year against total revenue growth of 2.9%, per Zoom Investor Relations. Microsoft’s FY25 10-K filing shows Microsoft’s Productivity and Business Processes segment, which contains Teams alongside the rest of Microsoft 365, posted revenue growth of 13% in fiscal year 2025, according to Microsoft Investor Relations.

Key Takeaways

• Zoom Communications generated $4,665.4 million in full fiscal year 2025 revenue, up 3.1% year over year, while Microsoft’s Productivity and Business Processes segment grew revenue by $14.0 billion or 13% in fiscal year
• Zoom held 4,192 customers contributing more than $100,000 in trailing 12-month revenue at the end of Q1 FY26, up 8.0% year over year, with a trailing 12-month net dollar expansion rate for Enterprise customers of 98%.
• Microsoft Teams had reached 320 million monthly active users, 80% of the overall Office 365 monthly active user base, in Microsoft’s FY24 Q1 results disclosed in October 2023, a figure Microsoft has not publicly refreshed since.
• Owl Labs surveyed 2,000 full-time US knowledge workers in 2025 and found more than 1 in 4 (28%) are hybrid, 9% are fully remote, and 63% are fully in-office, with workers averaging five online or hybrid meetings per week.
• Zoom’s online customer base showed an average monthly churn of 2.8% in Q1 FY26, down 40 basis points year over year, with 75.1% of total Online MRR coming from customers with a continual term of service of at least 16 months.
• Microsoft 365 Commercial cloud revenue grew 15% in fiscal year 2025, with Microsoft 365 Commercial seat growth of 6%, driven by small and medium businesses and frontline worker offerings.
• Owl Labs reported 80% of workers experimented with AI tools in 2025, a 45% increase from March 2025, and over half of employees (51%) wish they could have an AI avatar sit in on a meeting for them.

Editor’s Choice

• Zoom Q1 FY26 total revenue reached $1,174.7 million, up 2.9% year over year as reported and 3.4% in constant currency, according to Zoom’s Q1 FY26 earnings release.
• Zoom Q1 FY26 Enterprise revenue hit $704.7 million, up 5.9% year over year, outpacing the overall growth rate per Zoom Investor Relations.
• Microsoft Teams’ last publicly disclosed monthly active user count remains 320 million (Microsoft FY24 Q1 results, disclosed late 2023), per Microsoft Investor Relations.
• Zoom’s full fiscal year 2025 Enterprise revenue totalled $2,754.2 million, up 5.2% year over year, according to Zoom Communications.
• The last directly comparable UCaaS snapshot put Microsoft and Zoom each at around 10% UCaaS market share in Q2 2022, with RingCentral leading at around 21%, from the canonical UCaaS subscriber tracker (cited in the section below).
• Zoom’s full fiscal year 2025 operating cash flow climbed to $1,945.3 million, up 21.7% year over year.
• Zoom guided fiscal year 2026 total revenue to a range of $4.800 billion to $4.810 billion.

Recent Developments

• February 2025: Zoom reported Q4 FY25 Enterprise revenue of $706.8 million, up 5.9% year over year, and full-year operating cash flow of $1,945.3 million.
• May 2025: Zoom released Q1 FY26 results showing a non-GAAP operating margin of 39.8% and a GAAP operating margin of 20.6%.
• September 2025: Owl Labs published its ninth annual State of Hybrid Work Report from a survey of 2,000 full-time knowledge workers in the United States.
• December 2025: Zoom launched AI Companion 3.0 with agentic workflows on December 15, 2025.
• April 2026: Microsoft 365 Copilot crossed the twenty-million paid enterprise seat milestone.
• July 2026: Microsoft announced upcoming Microsoft 365 product price changes.

Active Users and Daily Engagement

• Zoom averages approximately three hundred million daily meeting participants globally (a figure not refreshed since 2020 disclosures).
• Microsoft Teams reached 320 million monthly active users in Microsoft’s FY24 Q1 results, representing 80% of the overall Office 365 monthly active user base.
• Microsoft’s earlier disclosure milestone was 300 million Teams monthly active users in Microsoft’s FY2023 Q3 earnings call (April 2023).
• Owl Labs found that workers average five online or hybrid meetings per week in the United States.
• In-office workers spend six minutes getting each meeting started, with more than a quarter (27%) spending 10 minutes or more on setup.
• The Owl Labs survey shows 77% of workers have lost additional time because meetings started late, and more than a quarter (27%) spend 10 minutes or more getting each meeting set up.
• More than two-thirds (67%) of workers have tried to set up video technology for a meeting but gave up because it was too difficult, according to Owl Labs.

Sources: Microsoft Investor Relations; Microsoft Community Hub; Zoom Communications historical investor materials.

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Is Zoom or Microsoft Teams more popular?

Microsoft Teams holds the larger publicly disclosed user base. Teams reached 320 million monthly active users in Microsoft’s FY24 Q1 results, 80% of the overall Office 365 monthly active user base. Zoom reports daily meeting participants (a different denominator), and Microsoft has not refreshed the figure since.

Market Share Across Video Conferencing

• The last directly comparable UCaaS subscriber snapshot showed Microsoft and Zoom each at around 10% UCaaS market share in Q2 2022, with RingCentral leading at around 21% (source named in the table caption below).
• That same quarter, both Microsoft and Zoom grew their UCaaS subscriber counts by 40% year over year, while the broader UCaaS subscriber base grew 20% (same firm, same period).
• RingCentral’s subscriber base grew by 24% in Q2 2022, enabling it to maintain a market share of around 21%.
• Microsoft was only a minor UCaaS player in 2019 when Zoom first launched its UCaaS service (from the firm’s 2019 commentary).
• Tertiary trackers exclude voice, phone and contact-center segments that lift Microsoft’s bundled position.

Sources: SRG (UCaaS subscriber tracker, srgresearch.com); secondary industry trackers (scope context).

What is the market share of Zoom vs Microsoft Teams?

Both Microsoft and Zoom held around 10% UCaaS market share in the Q2 2022 SRG subscriber tracker, with RingCentral leading at around 21%. Narrower video-conferencing-only trackers put Zoom ahead, and Teams Phone revenue lifts Microsoft when bundled.

Revenue Comparison Through Fiscal

• Zoom Q1 FY26 total revenue reached $1,174.7 million, up 2.9% year over year as reported and 3.4% in constant currency.
• Zoom’s Q1 FY26 Enterprise revenue totalled $704.7 million, up 5.9% year over year, outpacing total revenue growth.
• Full fiscal year 2025 revenue for Zoom landed at $4,665.4 million, up 3.1% year over year as reported and 3.3% in constant currency.
• Zoom’s full FY25 Enterprise revenue totalled $2,754.2 million, up 5.2% year over year.
• Microsoft’s Productivity and Business Processes segment revenue grew by $14.0 billion or 13% in fiscal year 2025.
• Within Productivity, Microsoft 365 Commercial products and cloud services revenue increased $10.8 billion or 14% in fiscal year 2025.
• Microsoft 365 Commercial cloud specifically grew 15%, with Microsoft 365 Commercial seat growth of 6% in fiscal year 2025.
• Microsoft 365 Consumer cloud revenue grew 11% in fiscal year 2025.
• Zoom guided full fiscal year 2026 total revenue between $4.800 billion and $4.810 billion.

Sources: Zoom Communications earnings press releases; Microsoft Investor Relations Productivity and Business Processes performance page.

By the numbers: Zoom Q1 FY26 Enterprise revenue grew 5.9% year over year while total revenue grew 2.9%, per Zoom’s Q1 FY26 earnings release. The 2x spread between Enterprise and total growth signals consolidation around heavy-spend accounts. Microsoft does not separately disclose Teams revenue, leaving the Microsoft 365 commercial seat and subscriber data as the closest proxy.

How much revenue does Zoom make vs Microsoft Teams?

Zoom Communications generated $4,665.4 million in full fiscal year 2025 revenue (up 3.1% year over year) and guides full fiscal year 2026 to between $4.800 billion and $4.810 billion. Microsoft does not break out Teams revenue separately. The closest comparable line is Microsoft 365 Commercial cloud, which grew 15% in fiscal year 2025.

Enterprise Customer Counts and Concentration

• Zoom ended Q1 FY26 with 4,192 customers contributing more than $100,000 in trailing 12-month revenue, up 8.0% from the same quarter last fiscal year.
• The same cohort grew 7.3% year over year for the full fiscal year 2025, meaning Q1 FY26 growth accelerated against the full-year pace.
• Zoom’s trailing 12-month net dollar expansion rate for Enterprise customers stood at 98% in Q1 FY26.
• Microsoft 365 Commercial seat growth in fiscal year 2025 was 6%, driven by small and medium businesses and frontline worker offerings, as well as growth in revenue per user.
• Microsoft 365 Commercial products revenue grew 7% in fiscal year 2025, driven by Windows Commercial on-premises components and the launch of Office LTSC 2024 in Q2.
• The $100,000+ customer count isolates the high-value enterprise base from online-cohort churn.

Sources: Zoom Communications earnings releases; Microsoft Investor Relations Productivity and Business Processes performance page.

Free Tier Limits and Paid Plan Differences

Free tiers diverge most on group-meeting cap: Teams Free at 60 minutes, Zoom Free at 40 minutes. Paid step-up: Teams Essentials at 30 hours, Zoom Pro removes the cap.

Sources: Microsoft Teams Free plan documentation; Zoom Free plan pricing page.

What are the free meeting limits on Zoom and Microsoft Teams?

Teams Free caps groups at 60 minutes, Zoom Free at 40 minutes. Both allow 100 participants per meeting on the free tier. Teams Essentials ($4/user/month) lifts the cap to 30 hours; Zoom Pro ($14.16/user/month) removes it entirely.

Pricing Tiers and Per-User Costs

The pricing table below captures every published per-user list price for both vendors’ meeting tiers. Entry-tier gap drives volume: Teams Essentials at $4.00/user/month versus Zoom Pro at $14.16/user/month, a 3.5x spread. Bundling at the $6.00 Business Basic tier widens the gap.

Retention, Churn and Enterprise Stickiness

• Zoom’s Online average monthly churn was 2.8% in Q1 FY26, down 40 basis points from the same quarter last fiscal year.
• 75.1% of Zoom’s total Online MRR came from customers with a continual term of service of at least 16 months at the end of Q1 FY26.
• That at-least-16-month tenure mix was 75.1% at the end of Q4 FY25 (a continual term of service of at least 16 months), up 90 basis points year over year.
• Zoom’s Online average monthly churn was 2.8% in Q4 FY25, down 20 basis points from the same quarter last fiscal year.
• Zoom’s trailing 12-month net dollar expansion rate for Enterprise customers was 98% in Q1 FY26.
• Net dollar expansion below the hundred-percent line means slight cohort contraction before new logos; $100,000+ customer growth compensates.

Is Zoom still relevant compared to Microsoft Teams?

Zoom’s revenue, customer count and retention numbers are still growing, just slower than Microsoft’s productivity suite. Zoom’s Q1 FY26 Online monthly churn of 2.8% (down 40 basis points year over year) and 75.1% of Online MRR from customers with a continual term of service of at least 16 months show a stickier online base than the platform had two years ago. The relevance question hinges on use case: standalone meetings still favour Zoom; bundled productivity favours Teams.

Meeting Minutes and Volume Metrics

Both vendors have stepped back from publishing fresh meeting-volume metrics. The table below records the last public figures.

Sources: Zoom historical investor materials; Microsoft historical productivity commentary.

AI Feature Uptake (Zoom AI Companion vs Teams Premium)

• Zoom launched AI Companion 3.0 with agentic workflows on December 15, 2025, expanding the assistant into scheduling, custom agents, and task automation.
• Zoom’s Q1 FY26 earnings deck noted a “Notable Meeting Summary adopter: 40% increase in MAUs” inside its AI Companion uptake narrative.
• Zoom also flagged new monetized products at general availability, including Custom AI Companion, Workplace for Clinicians, and Workplace for Frontline.
• Microsoft 365 Copilot crossed 20 million paid seats in April 2026, roughly 3% of Microsoft’s installed base.
• Zoom bundles AI Companion into paid plans; Microsoft sells Copilot as a separate add-on.

Sources: Zoom Investor Relations earnings deck; Zoom AI Companion launch announcement; Microsoft Copilot public pricing and adoption commentary.

Key finding: Zoom bundles AI Companion 3.0 into paid plans at no incremental cost; the December 2025 GA brought agentic workflows. Microsoft sells Microsoft 365 Copilot as a separate add-on at roughly $30 per user / month, reaching around 20 million paid enterprise seats by April 2026. The pricing posture, not feature parity, drives the adoption divergence.

How do Zoom and Teams compare for AI features?

Zoom shipped agentic AI inside AI Companion 3.0 on December 15, 2025, bundled into paid Zoom plans at no extra cost. Copilot ships as an add-on; the divergence is monetization, not features.

Hybrid Work and Meeting Behaviour

• Owl Labs found more than one in four (28%) of US workers are hybrid, 9% fully remote, and 63% fully in-office in 2025.
• Among hybrid employees, 34% now go into the office four days a week, according to the same survey.
• Workers averaged five online or hybrid meetings per week, with in-office attendees spending six minutes getting each meeting started.
• More than a quarter (27%) of workers spend 10 minutes or more on meeting setup.
• Owl Labs reported 77% of workers have lost additional time because meetings started late, and more than a quarter (27%) spend 10 minutes or more on meeting setup.
• 80% of workers experimented with AI tools in 2025, a 45% increase from March 2025, according to Owl Labs.
• Over half of employees (51%) wish they could have an AI avatar sit in on a meeting for them.
• 65% of office workers are interested in microshifting.
• 82% of employees prefer meetings to end by 4 pm.
• The patterns hold across mobile and desktop device usage. Owl Labs surveyed workers regardless of primary device.
• The hybrid mix puts pressure on home-network and shadow-IT exposure tracked in the remote work cybersecurity statistics dataset.

Geographic and Regional Revenue Breakdown

• Zoom’s Q1 FY26 regional revenue showed Americas year-over-year growth of 4%, APAC growth of 2% and EMEA growth of 1%, per the Zoom earnings deck.
• The Americas posted Zoom’s highest year-over-year regional growth rate in Q1 FY26 at 4%, compared with 2% for APAC and 1% for EMEA.
• Microsoft does not separately disclose Teams revenue by region; consolidated Microsoft 365 Commercial cloud growth was reported at 15% in fiscal year 2025.

Source: Zoom Communications Investor Relations earnings deck.

Webinars, Events and Adjacent Products

• Zoom (NASDAQ: ZM) positions itself as the AI-first, open work platform purposefully designed to move conversations to completion across meetings, chat, phone, contact center and events, per the AI Companion 3.0 announcement.
• Microsoft Teams sits inside the Microsoft 365 suite alongside Outlook, OneDrive, SharePoint and Copilot.
• Zoom’s Webinars and Events product line targets paid-event use cases that overlap with Microsoft Teams Live Events and Teams Webinars (the latter bundled into Teams Premium for select capabilities at the ~$10 per user/month price point).

Sources: Zoom Workplace product pages; Microsoft Teams product pages.

Customer Industries and Notable Deployments

Industry-level adoption comparison is where primary-source disclosure is weakest. Both vendors stopped publishing structured industry-mix data after their hybrid-work expansions.

• Zoom’s Enterprise revenue contributed approximately 60% of total Q1 FY26 revenue (derived from the $704.7 million Enterprise to $1,174.7 million total revenue ratio).

Sources: Zoom Communications earnings release; Zoom historical investor materials; Microsoft investor commentary on Microsoft 365 Commercial penetration.

Conclusion

The Zoom vs Microsoft Teams comparison has shifted from top-line user counts to enterprise revenue mechanics. Microsoft Teams’ 320 million monthly active users disclosed in FY24 Q1 and Zoom’s approximately 300 million daily meeting participants are stale public numbers; the real growth story now lives in Zoom’s 4,192 customers contributing more than $100,000 in TTM revenue (up 8.0% year over year) and Microsoft’s 6% Microsoft 365 Commercial seat growth across fiscal year 2025.

The decisive variable for the next twelve months is whether Zoom’s full fiscal year 2026 revenue guidance of $4.800 billion to $4.810 billion holds against pricing-posture-led AI competition from Microsoft.